How Can We Help You?

General FAQs

Product Features

Q: What is OneSurvey?

A: OneSurvey is a cloud-based platform designed for technology facility management and low voltage/security system contractors. It offers a range of features to collect site info, design, estimate, install, and manage technology facility systems and assets. It aims to simplify technology facility management, lower operating costs, improve environmental footprint, and enhance documentation.

Q: What are some of the main features of OneSurvey?

A: OneSurvey offers a range of features including digital site surveying, detailed design creation, proposal generation, installation planning, quality assurance, service ticketing, and LiveBuilt records. It also offers a simple CRM system to manage clients and projects, and it's accessible via desktop and tablet.

Q: What is the LiveBuilt feature in OneSurvey?

A: LiveBuilt is a feature in OneSurvey that provides clients with a visually rich, interactive record of installations. This allows clients to easily access all asset data anytime, making it simple for them to request maintenance or report issues.

Q: Can OneSurvey be used for various systems?

A: Yes, OneSurvey can be used for various systems like network design, building management, security, IT, AV, energy monitoring, and more. It's designed to be versatile and comprehensive, catering to a wide range of needs in technology facility management.

Pricing and Subscription

Q: How is OneSurvey priced?

A: OneSurvey offers various pricing plans to cater to different needs. The pricing is based on the number of users and the specific features you need. For detailed pricing information, we recommend contacting our sales team or checking out our pricing page on the website.

Q: Do you offer any discounts for annual subscriptions or larger teams?

A: Yes, we do offer discounts for annual subscriptions and larger teams. For more information, please get in touch with our sales team who would be happy to discuss the best pricing options for your specific needs.

Q: What payment methods do you accept?

A: We accept all major credit cards. For larger teams or enterprise-level subscriptions, we can also arrange for invoicing. Please contact our sales team for more details.

Q: Can I change my subscription plan at any time?

A: Yes, you can upgrade or downgrade your subscription at any time. If you upgrade, you'll only be charged the prorated difference for the rest of the billing period. If you downgrade, the changes will take effect from your next billing cycle.

Technical Support and Troubleshooting

Q: What kind of support do you offer to customers?

A: We offer comprehensive support to all our customers. This includes a dedicated customer service team available via phone and email, as well as a range of online resources such as tutorials, FAQs, and guides on our website.

Q: I'm having trouble logging in. What should I do?

A: If you're having trouble logging in, first ensure you're entering the correct username and password. If you've forgotten your password, you can use the 'Forgot Password' link to reset it. If you're still having issues, please contact our support team for assistance.

Q: I've encountered a technical issue while using OneSurvey. How can I get help?

A: If you encounter a technical issue, you can reach out to our support team via phone or email. Please provide as much detail as possible about the issue, including any error messages you may have received. This will help us diagnose and resolve the issue more quickly.

Q: How often is OneSurvey updated?

A: We regularly update OneSurvey to add new features, improve existing ones, and fix any bugs. These updates are usually done in a way that minimizes disruption to users.

Q: Do I need to install any software to use OneSurvey?

A: No, OneSurvey is a cloud-based platform, which means you can access it from any device with an internet connection. There's no need to install any software.

Q: Is my data safe with OneSurvey?

A: Yes, data security is a top priority for us. We use industry-standard security measures to protect your data, including encryption and secure servers. We also comply with all relevant data protection laws.

Q: Can I use OneSurvey on my mobile device?

A: Yes, OneSurvey is designed to be mobile-friendly. You can access it from any device with an internet connection, including smartphones and tablets.

Q: I have a feature request or suggestion for OneSurvey. How can I share it?

A: We love hearing from our users and welcome your feedback. If you have a feature request or suggestion, please contact our support team. We're always looking for ways to improve OneSurvey.

Getting Started and Usage

Q: How do I get started with OneSurvey?

A: Getting started with OneSurvey is easy. Simply sign up on our website, choose your subscription plan, and you'll be able to start using OneSurvey right away. If you need any help, our support team is available to assist you.

Q: How do I conduct a digital site survey using OneSurvey? A: Conducting a digital site survey with OneSurvey is straightforward. You can use our easy drag and drop, text, image, and audio capture features to collect detailed site information. If you need any guidance, we have tutorials and resources available on our website.

Q: How do I generate a proposal using OneSurvey?

A: OneSurvey makes proposal generation easy. You can use our ready templates, automatically pull through project specs, and customize each proposal to suit your needs. If you need any help, our support team is available to assist you.

Q: How can I track installation progress using OneSurvey?

A: With OneSurvey, you can easily track installation progress across multiple locations in real-time. This feature allows you to always know the precise status of your projects. If you need any guidance on how to use this feature, we have resources available on our website.

Q: How do I use the LiveBuilt feature in OneSurvey?

A: The LiveBuilt feature in OneSurvey provides a visually rich, interactive record of installations. You can easily access all asset data anytime, making it simple for you to request maintenance or report issues. If you need any help using this feature, you may use the app's integrated chat bot, or contact our support team is available to assist you.

For support, contact us via email at support@onesurveyapp.com

To speak with a sale associate, email sales@onesurveyapp.com

For accounting, contact us via email at accounting@onesurveyapp.com

For legal concerns, contact us via email at legal@onesurveyapp.com

To provide suggestions, contact us via email at suggestions@onesurveyapp.com

You may also contact us directly via phone at (949)594-5959