Quality Assurance

Q: What is the purpose of Quality Assurance?

A: Quality Assurance (QA) ensures that project deliverables meet the required quality standards. It provides systematic oversight on projects.

Q: When is QA conducted?

A: QA reviews are conducted at multiple points, but especially at the end of the Deployment stage to inspect the final implemented solution.

Q: What does QA focus on?

A: QA focuses on all aspects - performance, reliability, adherence to design specs, compliance with regulations, safety, customer-defined requirements and more.

Q: How are QA inspections documented?

A: Detailed checklists, photos, videos, measurements and notes are taken to document the results of QA inspections. These are logged and shared in OneSurvey.

Q: How do I activate the Quality Assurance (QA) feature in OneSurvey?

A: To activate the QA feature, click on any icon on the floor plan. The bottom button on the right-hand side filter is labeled "Quality Assurance." Clicking on this button will open a pop-up in the middle of the page, labeled "Quality Assurance," along with the name of the hardware and its label.

Q: How can I document my observations during the QA process?

A: On the left side of the QA pop-up, there's a voice recording feature that allows the QA specialist to leave an audio recording of their observations. Below the voice recording feature, there's a comment section where the QA specialist can type out additional notes or observations.

Q: How do I use the checklist during the QA process?

A: Below the picture section, there's a checklist section. This checklist contains a series of items specific to the hardware, detailing everything that could potentially go wrong during installation. The QA specialist can read through this list and click on any items that apply to the current situation. These clicked items will then appear as issues under the Quality Assurance section in the left-hand navigation bar.

Q: How do I send a QA report to others in my organization?

A: In the upper right-hand side of the QA pop-up, there's a "Send" button. The QA specialist can enter the email addresses of anyone within the organization who needs to see the QA report. Clicking on the "Send" button will send an email with a link that opens up the specific QA report for the specific icon and project.

Q: How can I review past issues and their resolutions?

A: Below the QA Picture section, the QA specialist can access all pictures taken throughout the project, either during the walkthrough or deployment. These pictures provide a window to the past, showing any challenges or issues that may not have been documented at the time.

Q: How do I ensure that all installation requirements are met?

A: There's a checklist at the bottom of the quality assurance menu which displays a checklist of all of the requirements for an installation to be up to standard. The QA specialist can read through this list and click on any items that apply to the current situation.

Q: How can I search for a specific QA submission?

A: There is a search bar that allows you to search for a specific QA submission and there are labels for which project and element were used. This can be useful if you need to quickly locate information about a particular issue or resolution. 

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